Returns Policy for Janie's Party Favours

 

Thank you for shopping with Janie's Party Favours. We want you to be completely satisfied with your purchase. If you’re not, please read our returns policy below.

​

1. **Cooling-Off Period and Cancellation**
   - You have a 14-day cooling-off period from the date you receive your order to cancel your purchase. To do so, please contact us in writing within this period.
   - After notifying us of your cancellation, you have a further 14 days to return the goods to us.

​

2. **Returning Goods**
   - Returned items must be in their original, saleable condition, unused, and with all packaging intact.
   - You are responsible for paying the postage costs for returning goods, unless the item is faulty, not as described, or does not do what it’s supposed to.

​

3. **Faulty or Incorrect Items**
   - We will provide a full refund, including postage, if the item is faulty, not as described, or does not perform as intended.
   - Please contact us with details and evidence of the issue, and we will advise on the next steps.

​

4. **Refund Process**
   - Once we receive the returned goods and confirm they meet the above criteria, we will process your refund promptly.
   - Refunds will be issued to the original payment method.

​

5. **Additional Information**
   - If you wish to return an item due to a fault or error on our part, please contact us as soon as possible so we can assist you.
   - We reserve the right to refuse returns that do not meet the conditions outlined above.

​

For further assistance or inquiries about returns, please contact our customer service team at Janiespartyfavours@gmail.com

​

This policy complies with the legal requirements outlined on [https://www.gov.uk/accepting-returns-and-giving-refunds]